If for some unlikely reason you are not happy with your Stitches product we will gladly refund your money within 30 days of your purchase. Understandably, the product must be returned to us in good condition.
If you have ordered a personalised gift, we unfortunately cannot accept returns unless for reasons of manufacturing defect. Please ensure you are 100% happy with your personalisation before we start production. Once the ball is rolling it is impossible to stop. That being said, please do contact us if there is a problem with a custom order and we will do our best to remedy the situation.
Standard products can be cancelled before shipping. For custom orders, the production process starts quite quickly. If for some reason you wish to cancel your order, contact us immediately. Once production starts on custom orders, understandably no cancellation is permitted.